Returns Form NEW Header Image

Your Details

Please only complete this form if you have purchased through Pai Skincare directly. If would like to return an order you purchased from one of our stockists, please email support@paiskincare.com and we will further advise.

You do not need to complete this form if you are returning your packaging components for recycling.

Name*
If you are returning items from multiple orders, please complete a separate form for each order.

Which Products Are You Returning?

Please select the products that you would like to return?*
If you are returning a bundle (e.g Everyday Essentials Kit), please individually select each item from the bundle that you are returning.
Why are you returning this product?*
Please choose which best describes your skin:*
For bottles, you should find this at the bottom, and for tubes, you'll find it stamped across the top.
Which would you prefer?*
Would you like us to deliver to the same address?*
Please tell us your new address:*
This is for postage refunds only. The cost of the item you are returning will be refunded via your original method of payment.

Your Exchange

Please select the product that you would like to receive in exchange:*
Should we deliver your exchange to the same address?*
Please tell us your new address:*

Information About Your Skin Reaction

In most cases, it's likely your skin has only reacted to one product. Even if you are returning multiple products, please only provide detail on the product you suspect you have reacted to.

The batch code and expiry date can be found stamped on the base of our bottles or across the top on the back of our tubes. View a demo here. If this is missing, we will need to contact you directly to obtain this information which may delay your refund or exchange.

We receive considerably fewer complaints than the industry standard but we need your help to maintain this. Your feedback is vital to ensure we can identify trends and resolve any issues as quickly as possible. We kindly ask that you provide as much detail as possible.

In most cases, it's likely your skin has only reacted to one product. Even if you are returning multiple products, please only provide detail on the product you suspect you have reacted to.
This can be found stamped on the base of our bottles or across the top on the back of our tubes. Please do not submit this form without this information. View demo here - https://bit.ly/3NpuQl4
In general, do you have sensitive skin?*
Did the reaction occur on first use of the product?*
How long did the reaction last?*
E.g Nut Allergy, Rosacea, Eczema etc.
E.g Nut Allergy, Rosacea, Eczema etc.
Did you seek medical attention?
Who did you see?
Were you prescribed topical or internal medication?
E.g. stress, illness, diet, etc.
E.g. other skincare or make-up products in your routine
Where was the product stored? Please select all that apply.*
Do you have any photos of the reaction which you would be able to share with us?
Please upload your photo.*
No File Chosen
File uploads may not work on some mobile devices.
These photos are used solely by our Research and Development Department to assess the reaction and determine cause.

Faulty/Damaged Product

What is the issue related to?*
This can be found stamped on the base of our bottles or across the top on the back of our tubes. View demo here - https://bit.ly/3NpuQl4
Where was the product stored? Please select all that apply.*
Do you have any photos you would be able to share with us?
Please upload your photo.*
No File Chosen
File uploads may not work on some mobile devices.

Final Step

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